If you like things organized, on time, and under control, you're exactly who we're looking for.

Coyote Promotions, a 2x Inc. 5000 Fastest Growing Company and proud NFL & WWE Licensee, is seeking a proven, detail-driven leader to join our team as a Production Manager. We are a brand merchandising agency specializing in high-impact promotional products, custom apparel, and licensed partnerships across major sports leagues and entertainment brands. We bring ideas to life through precision, creativity, and execution, and we take pride in doing it right.

What You'll Own

You will run the entire production lifecycle, from PO to delivery, acting as the operational backbone between Sales, Creative, and Vendors.

• Own timelines, milestones, and delivery outcomes, with no drops and no surprises
• Review proofs, samples, invoices, and specs with strong attention to detail
• Communicate daily with vendors (domestic & overseas) to lock in production and shipping
• Ensure every product meets brand, licensing, and client standards (NFL, MLS, etc.)
• Solve problems quickly, including delays, shortages, and spec issues
• Keep everything documented, tracked, and moving forward

This role is about control, accuracy, and execution at scale.

Requirements

• 3 to 5 years of experience in production, merchandising, or operations
• Strong attention to detail and follow-through
• Ability to manage multiple projects in a fast-paced, deadline-driven environment
• Excellent communication skills (verbal and written)
• Experience working with vendors, factories, and/or fulfillment partners
• Proficiency with Commonsku
• Proficiency with Excel/Sheets and other project management tools (Monday.com, etc.)
• Knowledge of production methods (screen print, embroidery, etc.) is a plus
• Experience with licensed products and/or import logistics is a plus

Schedule

Monday to Friday (9:00am - 6:00pm EST), with flexibility during peak production periods.

Benefits

Medical, Dental, Vision, 401K, Paid Time Off.

Coyote Promotions, a 2x Inc. 5000 Fastest Growing Company and proud NFL & WWE Licensee, is seeking a proven, detail-driven leader to join our team as a Senior Account Manager. We are a brand merchandising agency specializing in high-impact promotional products, custom apparel, and licensed partnerships across major sports leagues and entertainment brands. We bring ideas to life through precision, creativity, and execution, and we take pride in doing it right.

What You'll Own

The Senior Account Manager leads client relationships and works closely with our partnering organizations to ensure their goals, brand standards, timelines, and expectations are met from initial request through final delivery.

This role manages an assigned book of business while supervising Client Services Coordinators and collaborating with Production, Creative, Finance, suppliers, and fulfillment partners. The Senior Account Manager ensures projects are properly quoted, profitable, documented, and delivered on time.

The ideal candidate is proactive, highly organized, commercially aware, and accountable, with a strong commitment to building partnerships and delivering an outstanding customer experience.

Key Responsibilities

• Serve as the primary point of contact and advocate for assigned partner clients.
• Build strong relationships and maintain proactive client communication.
• Manage accounts and projects from initial opportunity through final delivery.
• Identify opportunities for account growth and protect profitability.
• Lead and develop Client Services Coordinators, ensuring quality and accountability.
• Collaborate with Production, Creative, Finance, Business Development, suppliers, and Logistics.
• Ensure quotations, orders, timelines, and project documentation are accurate and complete.
• Anticipate risks, resolve issues quickly, and maintain an outstanding client experience.
• Maintain accurate account information and track performance, opportunities, and client activity.
• Take ownership of overall account success, client satisfaction, and continuous improvement.

Required Experience

• 3+ years of experience in promotional products, branded merchandise, sales, or account management.
• Proven experience managing client relationships and projects from requests through delivery.
• Strong knowledge of sourcing, quoting, order management, vendors, fulfillment, and profitability.
• Experience leading or supporting account management teams.
• Strong communication, organization, project management, and problem-solving skills.
• Proficiency with Commonsku.
• Proficiency with Microsoft Office, Google Workspace, and CRM/project management systems.
• Bachelor's degree or equivalent professional experience.

Preferred Experience

• Experience with Monday.com or similar platforms.
• Sports, entertainment, licensed merchandise, or major brand experience.
• Domestic and overseas promotional product experience.
• Experience developing merchandise strategies and client presentations.
• Previous supervisory and team development experience.

Schedule

Monday to Friday (9:00am - 6:00pm EST), with flexibility during peak production periods.

Benefits

Medical, Dental, Vision, 401K, Paid Time Off.